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FronzatechLoading System
AutoMate is an enterprise AI-powered customer service and workflow agent deployed across web, WhatsApp, and email. It resolves FAQs, retrieves live order status from internal databases, books appointments, and escalates complex queries to human agents seamlessly.
A high-volume B2B client was overwhelmed by 500+ daily repetitive support inquiries, causing 4-hour average response times and missed lead conversions.
FronzaTech built a multi-channel AI workflow agent powered by OpenAI GPT-4o, LangChain, and PostgreSQL vector embeddings connected directly to the client's order database.
FastAPI Python backend with vector similarity retrieval (RAG) and function-calling tools to query order tables and schedule appointments in real time.
Automatically resolved 70% of routine inquiries in under 30 seconds, reduced support overhead by 40%, and increased CSAT scores to 4.6/5.0.
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"Game-changer for our support team. The AI agent handles routine queries brilliantly, freeing our senior team for complex high-value issues."